A typical Service Manager will spend all day fighting fires rather than improving the business.
To improve a process, you have to measure it. A Service Manager using DealerSync has all the information he needs at his fingertips - on Web or iPad. DealerSync's easy-to-use dashboards and reports show you where you stand relative to targets or benchmarks. We allow you to quickly identify the source of the issue - a Service Advisor who needs training, a Tech that needs to do more multipoint inspections, or perhaps just an unusual RO.
Here are some actual examples from our customers:
- An advisor was significantly lagging behind his peers in terms of upsell rate on customer RO's. A half day of training on how to present upsell services brought him up to benchmark - a 30% gross improvement.
- An incorrect DMS configuration was enabling an "A" tech to perform oil changes - at a loss to the dealership. Seeing the discrepancy allowed the Service Manager to correct the DMS configuration and stop the leakage.
- Repair RO's were not meeting profitability benchmarks. DealerSync personnel helped implement a new repair grid. DealerSync reports quickly identify exceptions to the newly implemented grid pricing so that the Service Manager could talk to Advisors directly about unnecessary discounts. The result? A 7.5% uplift in repair gross.